erthlash Peptide Serum 5ml

Ingredients: Water, Glycerin, Polysorbate 20, Cucumis Sativus (Cucumber), Fruit Extract, Myristoyl Pentapeptide-17, Simmondsia Chinensis Seed Extract (Jojoba), Sodium Hyaluronate, Chondrus Crispus Extract, Xanthan Gum, Hydroxipropyl Guar, Ammonium, Acryloyldimethyitaurate/VP Copolymer, Phenoxyethanol, Ethylhexylglycerin, Potassium Sorbate, Sodium Benzoate.

Effective Date: January 2025

1. SHIPPING METHODS AND TIMES

At erthlash, we are committed to ensuring that your order is delivered to you in a timely and efficient manner. We offer the following shipping methods:

• Standard Shipping within Australia: (FREE) Orders shipped using this method will typically arrive within 5-7 business days after processing.
• Express Shipping (contact us for pricing): Orders shipped using this method will typically arrive within 2-3 business days after processing.
• International Shipping: not currently available

Please note that processing times may vary depending on the availability of the product and other factors. You will receive a confirmation email with tracking information once your order has been shipped.

2. SHIPPING COSTS

Shipping costs are Free Australia Wide for standard shipping. Please contact us for other shipping quotes.

3. ORDER PROCESSING TIME

Orders are typically processed within 1 business day from the date of purchase. Please allow additional time for processing during peak seasons or promotional events.

4. TRACKING YOUR ORDER

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your package. You can track your order by visiting the provided tracking link or by logging into your erthlash account.

5. SHIPPING RESTRICTIONS

• Please ensure that you provide accurate shipping information during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.
• Shipping may be delayed or unavailable to certain remote areas. In such cases, we will contact you to discuss alternative shipping options.

6. LOST OR DAMAGED SHIPMENTS

In the rare event that your order is lost or damaged during transit, please contact our customer support team at admin@erthlash.com within 7 days of receiving your tracking information. We will work with our shipping partners to resolve the issue and ensure a satisfactory resolution.

7. RETURNS AND REFUNDS

Please refer to our Refund Policy for information on returns and refunds related to your order.

8. CONTACT US

If you have any questions or concerns about our shipping policy or your specific order, please do not hesitate to contact our customer support team at admin@erthlash.com.

9. CHANGES TO THIS SHIPPING POLICY

erthlash reserves the right to make changes to this shipping policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.

By placing an order with erthlash, you agree to the terms and conditions outlined in this shipping policy.

Effective Date: December 2024

erthlash 60-Day Lash Growth Guarantee

We’re confident you’ll love the results from using erthlash! However, if you feel your lashes haven’t shown noticeable growth within 60 days, we’re here to make it right.

Our Promise:
If you’ve used erthlash as directed—once a day for 60 consecutive days—and your lashes haven’t grown, we offer a full refund.

How to Request a Refund:

1. Before and After Photos: Take clear photos of your lashes before starting and after completing 60 days of use.
2. Daily Use Verification: Ensure you’ve followed our usage guidelines (once daily application).
3. Contact Us: Reach out to our customer support team at admin@erthlash.com with your photos and proof of purchase within 60 days or receipt of your product.

We’ll review your submission and, if approved, process your refund promptly on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at admin@erthlash.com.

Please note: This guarantee applies to first-time purchases only and requires adherence to the above terms.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Effective Date: December 2024

The finer print:

1. RETURNS AND EXCHANGES

At erthlash, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer returns and exchanges under the following conditions:

2. ELIGIBILITY FOR RETURNS AND EXCHANGES

• You may request a return or exchange within 60 days of receiving your order.
• To be eligible for a return or exchange, you must adhere to the conditions listed above (under 'How to request a refund')
• Items that are not eligible for return or exchange include [list any specific items or categories that are non-returnable, e.g., perishable goods, personalised items, etc.].

3. HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange, please follow these steps:

a. Log in to your erthlash account.
b. Go to your order history and select the order containing the item(s) you wish to return or exchange.
c. Follow the provided instructions to request a return or exchange.
d. Once your request is approved, you will receive further instructions on how to return the item(s).

4. RETURN SHIPPING

• Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective item.
• We recommend using a trackable shipping method to ensure the safe return of your item(s).
• If a return is approved, we will provide you with a return shipping address.

5. REFUNDS

• Refunds will be issued in the original form of payment used for the purchase.
• Once we receive and inspect the returned item(s), we will process your refund within 3-5 business days.
• Shipping charges (if applicable) are non-refundable, except in cases where the return is due to a mistake on our part or a defective item.

6. EXCHANGES

• If you are requesting an exchange, we will ship the replacement item(s) to you after receiving and inspecting the returned item(s).
• If the requested exchange item is not available, we will issue a refund for the original purchase price.

7. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact our customer support team at sales@erthlash.com within 14 days of receiving your order. We will work to resolve the issue promptly by offering a replacement or a refund.

8. CHANGES TO THIS RETURN POLICY

erthlash reserves the right to make changes to this return policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.

By placing an order with erthlash, you agree to the terms and conditions outlined in this return policy.